Terms and Conditions for Man and Van Tufnell Park Services
These Terms and Conditions set out the basis on which Man and Van Tufnell Park provides moving, transport, lifting, loading, unloading, and related logistical services to customers in the UK. By making a booking, the customer agrees to these terms in full. These conditions are designed to create a clear and fair framework for both parties, covering how bookings are made, what payments are due, when cancellations may apply, how liability is handled, and how waste must be dealt with in accordance with UK law. The wording below should be read carefully before confirming any service request.
The terms apply to all residential and commercial jobs arranged through our standard service process, whether the work involves a single-item move, part-load transport, bulky item collection, or a larger van service. Where a customer requires additional assistance, such as heavy lifting, dismantling, reassembly, or waiting time, those requirements may affect the final price and the time needed to complete the job. The use of phrases such as man and van service, van hire with driver, or removal assistance in this document refers to the same general class of transport support unless otherwise stated.
If any part of these Terms and Conditions is unclear, the customer should seek clarification before the booking is accepted. Once the booking is confirmed, it is assumed that the customer has read, understood, and accepted the conditions that apply to the service.
1. Booking Process
A booking with Man and Van Tufnell Park is usually made by providing the relevant job details in advance. This includes the collection address, delivery address, preferred date, approximate start time, the number and type of items, access limitations, and any special handling requirements. The customer must give accurate information so the service can be planned correctly. Any omission or inaccuracy may lead to changes in price, delays, or the need to reschedule.
All quotes are based on the information supplied at the time of enquiry. A quotation is not a binding reservation unless the job has been explicitly accepted and confirmed. Confirmation may be given verbally, in writing, or through an agreed booking system. The company reserves the right to decline any booking where the job is unsafe, unlawful, outside the scope of the service, or materially different from the description provided. In some cases, a deposit may be required to secure the date and time.
Customers are responsible for ensuring that both collection and delivery locations are suitable for vehicle access and loading. This includes any parking restrictions, loading bay rules, stair access, lift availability, and building entry requirements. If the crew arrives and cannot complete the service because access is restricted or because the customer has failed to prepare, the company may charge for waiting time, aborted attendance, or additional labour. For this reason, accurate booking information is essential to the operation of a reliable man with van service.
When the booking involves multiple stops, fragile goods, or items requiring two-person handling, the customer must specify this at the time of booking. The service is provided on the assumption that the job details reflect the actual work required. If the scope changes on the day, the company may revise the price, adjust the schedule, or refuse unsafe work. A booking does not guarantee that extra tasks not included in the original request will be completed.
2. Payments and Charges
Payment terms will be confirmed before or at the time of booking. Unless agreed otherwise, payment is due on completion of the service and may be required by cash, bank transfer, card payment, or another approved method. For some jobs, full or partial payment may be taken in advance. Any deposit paid to secure a booking is normally non-refundable except where the company cancels the service or is unable to attend due to its own fault.
Quoted prices may be based on time, mileage, vehicle size, labour, or a combination of these factors. Additional charges may apply where the work takes longer than expected, where access is more difficult than stated, where waiting time is incurred, or where extra items are added after the quote has been issued. If the customer requests a larger vehicle, additional staff, or an alternative time slot, the price may change accordingly. All prices are subject to applicable taxes where relevant.
The customer must settle all agreed charges promptly. If payment is not received when due, the company may suspend the service, retain goods to the extent permitted by law, or take reasonable steps to recover the debt. The customer is also responsible for any bank fees, chargeback costs, or collection expenses that arise from failed or reversed payments, unless the issue resulted from the company's own error.
Where the service includes disposal or removal of unwanted items, the customer must understand that waste management rules apply. The company does not agree to carry or dispose of materials that are prohibited, hazardous, illegal, or contaminated unless it has been expressly agreed in writing and the company is legally permitted to do so. This includes, but is not limited to, asbestos, chemicals, gas cylinders, clinical waste, paint tins containing liquid waste, and other restricted substances.
3. Cancellations, Rescheduling, and Non-Attendance
The customer may request cancellation or rescheduling, but notice must be given as early as possible. If a booking is cancelled with sufficient notice, a full or partial refund of any advance payment may be made at the company’s discretion, depending on costs already incurred. If cancellation is made close to the agreed time, especially within 24 hours of the booking, a cancellation fee may apply. The exact amount may depend on the length of the job, the vehicle reserved, and whether staff or transport had already been allocated.
If the customer is not present, is unreachable, or fails to make the goods available at the agreed time, the job may be treated as cancelled by the customer. In that event, the company may charge an attendance fee or the full amount of the quoted service where vehicle dispatch, labour, or travel time has already been committed. The company is not responsible for losses caused by the customer’s failure to prepare, nor for delays resulting from missing keys, incorrect addresses, or access problems.
The company may also cancel or reschedule a booking where there are adverse weather conditions, road closures, vehicle breakdown, staff illness, unsafe access, or any other circumstance beyond reasonable control. Where this happens, the company will try to provide an alternative time or date. Any liability for inconvenience will be limited to refunding sums already paid for the affected portion of the service, unless otherwise required by law.
4. Liability and Customer Responsibilities
The company will take reasonable care when handling items, but the customer remains responsible for ensuring that goods are appropriately packed, labelled, and ready for transport. Fragile items should be protected with suitable packaging. The company is not liable for damage caused by inadequate packaging, pre-existing defects, weak furniture joints, loose fittings, or items that are unstable before handling begins. Customers should remove personal data, secure loose parts, and ensure that valuables are separately identified.
Unless otherwise agreed, the customer is expected to supervise the loading of items and to point out any goods that are particularly delicate, valuable, or difficult to move. The company may refuse to handle items that appear unsafe, excessively heavy, or likely to cause injury or damage. The customer must also ensure that the premises are safe for workers, including sufficient lighting, clear walkways, and a secure environment free from aggression, harassment, or unlawful behaviour.
To the fullest extent permitted by law, the company shall not be liable for indirect or consequential losses, loss of profit, missed deadlines, emotional distress, or business interruption arising from the service. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Where liability is established, any compensation will normally be limited to the reasonable direct loss proven by the customer and, in any event, capped at the value of the affected service unless a higher limit is required by statute.
Any claim for damage or loss must be reported as soon as reasonably possible and, where practical, before the team leaves the delivery address. The customer should provide evidence such as photographs, item descriptions, and proof of value. The company may investigate the claim and request access to the item before any decision is made. Claims made long after completion may be harder to verify and may be rejected where reasonable reporting procedures were not followed.
5. Waste, Recycling, and Legal Compliance
Where the service includes removal of waste, the customer must only present materials that are lawful for the company to transport and dispose of. The customer confirms that they have the right to request disposal of the items and that the waste is accurately described. Under UK waste regulations, waste must be transferred and handled responsibly, and the company may require information about the source and type of the materials. The company may refuse any load that appears misdescribed, mixed with prohibited waste, or otherwise unsafe to transport.
The customer must not place prohibited waste in with general rubbish. If incorrect items are discovered after collection has begun, the company may stop the service and charge for the time already spent. Where appropriate, additional costs may be incurred for specialist disposal, licensing requirements, or third-party handling. The customer agrees to reimburse such costs if they arise from inaccurate description or concealment of waste types. This is especially important where local authority collection rules, duty of care obligations, or licensed waste carrier requirements apply.
All waste-related services are carried out on the basis that the customer has complied with the law and with any required permissions from landlords, building managers, or site operators. The company is not responsible for fines or penalties arising from the customer’s unlawful disposal instructions, inaccurate declarations, or failure to obtain required authorisations. Where waste is moved, the company may retain records in accordance with applicable legal obligations.
6. Goods in Transit and Storage-like Delays
If items remain in the vehicle temporarily due to waiting time, traffic disruption, or delayed access, the company will take reasonable care of them. However, the customer acknowledges that the service is not a storage facility. The company is not responsible for deterioration resulting from inherent defects, unsuitable packaging, temperature sensitivity, or delays outside its control. Any overnight retention of goods must be expressly agreed and may involve separate terms and costs.
Ownership of goods remains with the customer at all times unless the customer instructs otherwise in writing and any lawful transfer is completed. The customer confirms that all items handed over are lawfully owned or lawfully controlled by them and do not infringe the rights of third parties. The company may refuse to transport goods where there is reason to believe they may be stolen, dangerous, illegal, or subject to seizure by authorities.
The company may also make reasonable decisions about load distribution, route choice, and vehicle safety. These decisions are made to protect goods, staff, road users, and the public. If a customer insists on instructions that appear unsafe or unlawful, the company may end the service immediately and charge for work already carried out. In all cases, professional judgment will take precedence over customer preference where safety is concerned.
7. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal rights that cannot be waived.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by the company to enforce any part of these Terms on one occasion shall not be treated as a waiver of its right to enforce that provision later. These Terms may be updated from time to time to reflect changes in law, business practice, or service structure, and the version applicable to a booking will normally be the version in force at the time the booking is confirmed.
By proceeding with a booking for Man and Van Tufnell Park, the customer confirms that they have read these Terms and Conditions, understand their responsibilities, and agree to be bound by them. These terms are intended to support a professional, lawful, and transparent van and man service, whether the work is a simple local move, a specialist collection, or a general transport arrangement.