Man and Van Tufnell Park Privacy Policy

This Privacy Policy explains how Man and Van Tufnell Park collects, uses, stores, shares and protects personal data relating to its customers. It applies to all Man and Van Tufnell Park customers in the Tufnell Park area and surrounding areas where our services are offered. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act.

By using our services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will apply the most recent version to your personal data.

Data Controller

The data controller is the entity that determines how and why your personal data is processed. For the purposes of this Privacy Policy, Man and Van Tufnell Park is the data controller for all personal data collected in connection with our services.

We are responsible for ensuring that your personal data is processed in a lawful, fair and transparent manner and in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data about you when you contact us, request a quote, make a booking, or use our man and van services. The types of personal data we may collect include:

Identification and contact details such as your name, address, collection and delivery addresses, and contact information.

Service and booking information such as dates and times of your move or collection, details of items to be moved, special instructions, access information for properties, and related notes necessary to provide the service.

Payment and transaction information such as payment status, amounts charged, and basic transaction records. We do not store full payment card details if payments are handled by a third party processor.

Communication records such as emails, messages, and call notes relating to enquiries, quotes, bookings, feedback, complaints, or support.

Technical and usage information such as basic device or browser information and general usage data if you interact with us through our website or online forms. This may include information collected through essential cookies or similar technologies, where applicable.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract. We process your personal data where it is necessary to provide our services to you, to prepare and issue quotes, to manage bookings, to move your belongings, and to handle related communications.

Compliance with legal obligations. We may process your data where it is necessary to comply with our legal or regulatory obligations, such as record keeping, tax or accounting requirements, and responding to lawful requests from authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and interests. This can include improving our services, managing our business operations, preventing fraud or misuse, and handling customer queries.

Consent. In limited cases, we may rely on your consent, for example for certain types of optional communications or non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our man and van services, including handling enquiries, giving quotes, confirming bookings, planning routes, and carrying out moves or deliveries.

To communicate with you about your enquiry or booking, including sending confirmations, updates, reminders, and responding to your questions or requests.

To manage payments, invoices, and receipts, and to keep appropriate business and financial records.

To manage customer relationships, deal with complaints, handle disputes, and provide support.

To improve our services, monitor performance, and enhance the efficiency and safety of our operations.

To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities when necessary.

Data Processors and Third Party Sharing

We may share your personal data with carefully selected third parties who process data on our behalf as processors. These processors act only on our instructions and are contractually bound to protect your personal data. Examples of such processors include:

Payment processing providers that handle card or electronic payments on our behalf.

IT and system support providers that host or maintain our booking systems, email or business software.

Cloud storage or backup providers that securely store electronic records.

Professional advisers such as accountants or legal advisers where necessary for business, legal or tax purposes.

We may also share your personal data with other third parties where:

We are required to do so by law or regulation, or to respond to legal processes or lawful requests.

It is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

In the event of a business sale, merger, or reorganisation, where your data may be transferred as part of the business assets, subject to appropriate safeguards.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that do not provide the same level of data protection. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your personal data in accordance with applicable laws.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, to meet legal, accounting or reporting requirements, and to resolve disputes.

In general, we keep customer records, booking details and related financial information for a number of years after the end of our relationship with you, in line with legal and tax requirements. Communication records may be retained for a period that allows us to manage queries, complaints or potential legal claims.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures may include access controls, password protection, secure storage, and staff awareness of data protection responsibilities.

While we use reasonable efforts to protect your data, no method of transmission or storage is completely secure. You are also responsible for taking reasonable steps to protect your own data when communicating with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Depending on the circumstances, these include the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data.

Erase your personal data in certain situations, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason to keep it.

Restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.

Object to processing that is based on our legitimate interests, where your particular situation gives you grounds to object.

Data portability, in certain circumstances, allowing you to receive personal data you have provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.

Withdraw consent where we rely on consent as the lawful basis for processing. Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so we can try to resolve any issues directly.

Children

Our services are intended for adults and are not directed at children. We do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or services. The updated version will apply from the date it is made available. We encourage you to review this policy periodically to stay informed about how we handle your personal data.