Man and Van Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Tufnell Park provides man and van and related removal services within the United Kingdom. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or organisation booking the services.

We, us, our means Man and Van Tufnell Park, the service provider.

Services means any man and van, removal, transport, loading, unloading, packing, or related services we provide.

Goods means the items, belongings and property that you ask us to handle, pack, move, transport or store.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

We provide man and van and removal services, including but not limited to domestic moves, small commercial moves, collection and delivery of items, and assistance with loading and unloading. The specific scope of services for each job will be set out in our booking confirmation based on the information supplied by you at the time of booking.

Our obligations are limited to the services expressly agreed in writing. Any additional work requested on the day of the move is subject to our discretion, vehicle capacity, time constraints, and may incur additional charges.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the inventory of goods, property access, parking arrangements, floor levels, and any special handling requirements. Quotations are based on the details you provide.

3.2 A booking is only confirmed when we have accepted your request for services and issued a confirmation of the date, approximate time, and pricing basis. We reserve the right to refuse any booking request without providing a reason.

3.3 You must ensure that all information supplied at the time of booking is complete and accurate. If the actual work required differs from that described when booking, we may adjust our charges, allocate additional time or resources, or, if the change is substantial, refuse to carry out all or part of the services.

3.4 Estimated arrival times are approximate and subject to traffic, weather, and other factors beyond our control. We will make reasonable efforts to arrive within the agreed time window but do not accept liability for delays arising from circumstances outside our reasonable control.

4. Quotations and Pricing

4.1 Quotations may be provided on an hourly rate basis, a fixed price basis, or a combination of both, as advised at the time of booking. Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, and charges for disposal of waste or unwanted items.

4.2 Quotations are based on normal access and conditions. Additional charges may apply where:

a. There are unforeseen access issues such as long carry distances, additional flights of stairs, or restricted access for vehicles.

b. Goods are significantly greater in volume or weight than stated or require special handling.

c. There are delays caused by you or any third party, including waiting time for keys or paperwork.

4.3 Unless otherwise specified in writing, quoted prices are valid for 30 days from the date of issue and may be withdrawn or revised if not accepted within that period.

5. Payments

5.1 You agree to pay our charges in accordance with the pricing and payment terms agreed at the time of booking.

5.2 We may require full or partial payment in advance or a deposit to secure your booking. Where payment in advance is requested, we are not obliged to commence work until cleared funds have been received.

5.3 For hourly rate bookings, charges will run from the agreed start time or the time our operatives arrive at the collection address, whichever is later, until the job is completed. Minimum booking periods and rounding up to the nearest billing increment may apply.

5.4 Payment is due immediately on completion of the services unless otherwise agreed in writing. We reserve the right to withhold unloading or delivery of goods until payment has been received in full.

5.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and may also recover all reasonable costs incurred in pursuing late payment.

6. Cancellations and Changes

6.1 If you wish to cancel or reschedule a booking, you must inform us as soon as possible.

6.2 Where you cancel more than 48 hours before the scheduled start time, any pre-paid charges may be refunded subject to a reasonable administration fee, if applicable.

6.3 Where you cancel within 24 to 48 hours of the scheduled start time, we may retain part of any pre-paid charges or charge a cancellation fee to cover costs and loss of business.

6.4 Where you cancel within 24 hours of the scheduled start time or fail to be present at the agreed time and location, we reserve the right to charge up to 100 percent of the estimated or minimum fee.

6.5 Any change of date, time, address, or service scope is subject to our availability and may result in revised pricing. If we cannot accommodate the requested change and you choose to cancel, the above cancellation terms will apply.

7. Customer Responsibilities

7.1 You are responsible for:

a. Ensuring that you or an authorised representative is present throughout the service to provide access, instructions, and to sign any documents.

b. Obtaining and paying for any parking permissions, permits, or suspensions required at collection and delivery points.

c. Ensuring that the property is safe and accessible for our operatives and vehicles, including clear routes and safe stairways.

d. Properly securing or disconnecting appliances and confirming that all items to be moved are ready for transport.

e. Ensuring that no prohibited, dangerous, or illegal items are included among the goods.

7.2 You agree to indemnify us against any fines, penalties, or additional charges arising from your failure to arrange adequate parking, including parking tickets incurred while acting on your instructions where lawful and unavoidable.

8. Items We Do Not Move

8.1 We will not knowingly carry or handle hazardous materials, illegal goods, live animals, perishable items requiring refrigeration, or any items which may present a risk to health, safety, or property.

8.2 We reserve the right to refuse to carry any item which, in our reasonable opinion, is unsafe, excessively heavy, fragile without proper protection, or not as described at the time of booking.

9. Packing and Protection of Goods

9.1 Unless specifically agreed as part of the services, you are responsible for packing and protecting your goods, including the use of cartons, wrapping materials, and protective covers.

9.2 We will take reasonable care when handling goods. However, we are not liable for damage arising from inadequate or unsuitable packing carried out by you or a third party.

9.3 You should remove any loose, fragile, or high-value items from drawers, cupboards, and similar furniture prior to the move.

10. Waste, Disposal and Environmental Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste, rubbish, or unwanted items where this has been expressly agreed and quoted for in advance.

10.2 Where we agree to remove items for disposal, we will take them to an appropriate recycling or waste facility, or other lawful destination. Additional fees may apply based on weight, type of material, and facility charges.

10.3 We will not remove or dispose of hazardous, clinical, or controlled waste, including but not limited to chemicals, solvents, asbestos, paint tins containing liquid, gas cylinders, or any material classified as hazardous under applicable regulations.

10.4 You are responsible for ensuring that any items you ask us to remove or dispose of may lawfully be disposed of and that you have the authority to request their removal.

11. Liability and Limitations

11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property is subject to the limitations in this section.

11.2 We will not be liable for:

a. Loss or damage arising from your failure to adequately pack, protect, or secure goods.

b. Loss of or damage to items of particularly high value, including cash, jewellery, documents, data, antiques, works of art, or similar, unless we have agreed in writing to handle such items with knowledge of their value.

c. Loss or damage caused by wear and tear, inherent defects, pre-existing damage, or the fragile nature of certain items.

d. Indirect or consequential loss, including loss of profits, income, or opportunity, arising out of or in connection with the services.

11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable estimate of the value of the affected goods or any applicable insurance limit, whichever is lower, unless otherwise agreed in writing.

11.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

12. Claims and Complaints

12.1 You must inspect goods and property as soon as reasonably practicable after completion of the services. Any visible loss or damage should be brought to the attention of our operatives on the day.

12.2 If you wish to make a claim or complaint, you must notify us in writing as soon as possible and in any event within a reasonable time after becoming aware of the issue. You should provide details of the alleged loss or damage and, where possible, supporting evidence.

12.3 We will investigate any complaint and may request additional information or evidence. Failure to cooperate with reasonable requests may affect our ability to properly assess your claim.

13. Access, Parking and Delays

13.1 You must ensure that there is suitable access and parking for our vehicles at both collection and delivery locations. If our vehicles cannot park reasonably close to the entrance, we may charge additional fees for long carries or extra time.

13.2 We are not responsible for delays caused by third parties, including landlords, estate agents, key holders, or other contractors. Waiting time caused by such delays may be chargeable at our standard hourly rate.

13.3 If we are unable to complete the services in full due to access restrictions, parking issues, or other factors outside our control, you remain responsible for any charges incurred up to that point.

14. Insurance

14.1 We maintain insurance appropriate to our business as required by law. However, you are responsible for arranging any additional insurance cover you consider necessary for your goods.

14.2 Our insurance is subject to the terms, conditions, and exclusions of the relevant policy. Any claim may be subject to an excess and other limitations as set by the insurer.

15. Force Majeure

15.1 We will not be liable for any failure to perform or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, traffic incidents, public transport disruptions, strikes, civil unrest, or acts of government.

15.2 Where a force majeure event occurs, we will notify you as soon as reasonably possible and may offer to reschedule the services. If rescheduling is not possible, our liability will be limited to a refund of any pre-paid charges for services not performed.

16. Data Protection and Privacy

16.1 We will collect and process personal information necessary to manage bookings, provide services, and administer our business in accordance with applicable UK data protection laws.

16.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose your data to third parties except where necessary to provide the services, comply with legal obligations, or with your consent.

17. Variation of Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

17.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal representations will not override or amend these written terms.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed deleted but the remaining provisions will continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

19.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to the contract or these Terms and Conditions.

20. Entire Agreement

20.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the provision of the services and supersede any prior understandings, agreements, or representations, whether oral or written.

20.2 You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions or in writing from us.